A reimagined experience

The times that we’re living in can’t be changed, but Baha Mar President Graeme Davis said the resort is doing everything it can to create an experience where guests know their safety and well-being is in expert hands, as the resort prepares to reopen in three days.

“Baha Mar’s commitment to creating a safe and clean environment for our guests and associates is stronger than ever,” said Davis.

“As we move into this new chapter, we have reimagined our guest experience, seamlessly incorporating necessary safety measures while continuing to create the spectacular experiences Baha Mar is known for around the world.”

When The Baha Mar Resort throws open its doors on Thursday, December 17, to its brands, which include The Grand Hyatt, Rosewood Baha Mar, The SLS Hotel, Melia and the Baha Mar Casino, the resort president said going forward, guests can expect to see a robust approach to housekeeping, engineering, food safety, staff training and capacity controls that they hope will bring every guest the peace of mind they deserve.

Guests will be met by associates trained to minimize physical contact, while offering the same high level of service with an added layer of safety – heightened food safety measures, digital ordering, no-touch wristband payments, and extensive al fresco dining options.

Housekeeping and engineering staff, Baha Mar officials said, will be working diligently day and night behind the scenes to keep the public areas, casino and rooms spotlessly clean and sterilized using new tools and protocols designed for the new era.

New look protocols at the resort include disinfecting and cleaning of luggage protocols, the receipt of a personal care amenity kit with hand sanitizer, disinfecting wipes, gloves and a face mask at check-in, as well as masks to be provided for use at the Fitness Center.

Associates have been trained in elevated cleaning protocols with extra attention being paid to all high-touch areas. Menus have also been modified to decrease risk, and food service team members have received training on enhanced sanitation, safe food preparation techniques, personal protective equipment (PPE) and physical distancing.

The frequency of cleaning and disinfecting has been increased for all public spaces. Front-of-house restrooms are sanitized at least once an hour and are equipped with manually-actuated soap dispensers and automatic flushes, faucets.

To decrease risk and enhance safety for everyone, Baha Mar has increased routine environmental cleaning and adheres to the recommendations set forth by the United States Centers for Disease Control (CDC). Disinfectants are applied during cleaning of rooms and suites, restaurants, bars, public spaces, meeting rooms and other areas. The initiatives are overseen by a safety manager, whose responsibility will be to ensure all protocols are maintained across the enterprise and brands, according to Baha Mar officials.

New protocols implemented throughout the resort to safeguard guests’ personal space include guests strongly encouraged to wear personal face masks and gloves while visiting; asked to practice physical distancing by using the floor markers while standing in queues; using the elevator or moving around the resort; following the suggested limit of guests per elevator; guests are encouraged to not congregate around slot machines, table games or at The Sports Book; the number of positions around game devices and tables have been reduced to permit proper physical distancing; seating at the beach and pools has been configured to allow for at least six feet of separation between every family or couple; and reduced seating at restaurants and bars to allow for appropriate physical distancing between guests.

Baha Mar said it is utilizing the latest technology to create a sanitary environment and have engaged electrostatic sprayers, fogging machines, and steamers they said will be utilized to apply hospital-grade disinfectant on high-touch surfaces during off-peak hours including hotel lobbies, public spaces and many offices.

In the new normal, Baha Mar associates have also been trained in a universal greeting and not to offer a handshake; and shared tools and equipment are required to be sanitized before, during and after each shift or when the equipment is transferred to the next associate – this includes phones, radios, computers and other communication devices, payment terminals, kitchen tools, engineering tools, cleaning equipment, keys, time clocks, and all other direct contact items used throughout the resort.

“As we move into this new chapter, we have reimagined our guest experiences, seamlessly incorporating necessary safety measures while continuing to create the spectacular experiences Baha Mar is known for around the world,” said Davis.

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